LEITZ UK, a leading tooling solutions company, has met with resoundingly positive feedback from its trade customers since the launch of its e-shop in February. The online store has streamlined the ordering process and transformed the customer experience — evidenced by its 4.7 Trustpilot rating and more than 30 5-star reviews.
The online store currently features over 400 of Leitz’s most popular tools, across six product categories — including its most popular consumables such as the ThermoGrip collect chuck, with more items being added daily.
In addition to the wide range of products available, customers now also have the added convenience of the service being available 24 hours a day, seven days a week. Simon Liddel, managing director for Leitz UK, said: “Our focus is to provide exceptional customer service and a comprehensive range of products; our new online service supports this by ensuring supplies are available to order any time customers need them, as all items are held on a separate stock, and are sent via courier on a next day service, minimising downtime.
“Our e-shop features a product finder to make it easier for customers to locate the correct parts and for larger businesses, support with the new option to deliver to multiple addresses, assisting the management of tooling needs for multi-site manufacturers.”
Registered account holders benefit from additional e-shop features to help support their stock management. These customers have instant access to price visibility and can take advantage of Leitz’s express checkout option by saving their favourite products to their profile. Repeat ordering has been made easier with customers now able to save order lists or upload previous invoices to help manage prior order and quotes.
For contact details, see page 29 of our June/July 2023 issue on our Back Issues page.
